To view all maintenance tickets, click on "Maintenance" > "Tickets" from the sidebar (see below):
You will be presented with the maintenance dashboard, as well as a list of all of your open tickets.
You can filter by ticket status by hovering and clicking on the colored sections of the pie chart.
You can easily change a tickets status by clicking on the status icon on the ticket of interest, and clicking on the new status you would like to change it to. You can also close out a ticket this way by clicking "Fixed" or "Closed".
To view closed tickets, click the "Show Closed" toggle just above the list of tickets.
To view the ticket details, click the "view details" link on the ticket of interest, and the ticket details will slide into view from the left side of the screen.
You can edit any of the ticket details by making your changes, then selecting "Edit Ticket".
You can assign a ticket, add additional notes (internal notes are not shown to the tenant), and communicate with the tenant directly by typing in the "notes to tenants" text field.
**NOTE** When you schedule a ticket for repair, we automatically send a notice of entry/entry permission notice with the scheduled date and time.
You can also add tasks for tickets by clicking on the "tasks" subheader. This will allow you to provide multiple steps for your maintenance staff in order to complete the ticket. All tasks must be completed in order to close out a ticket.
Clicking on the "history" sub-header will display all interactions with that specific ticket, which can help give you context if the ticket has been outstanding for a period of time.
Lastly, you can attach a purchase order to the maintenance ticket by clicking the "POs" subheader.